Copy Protection and License Control for Software, Video and Content

 | Contact

Terms Of Service

1. Introduction

As part of our mission to help make commerce better for everyone, Protect Software GmbH and its affiliates (collectively, “Protect”) collect and process a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a merchant or end user that uses Protect’s products, applications or services (together, the “Services”), a customer that shops at our store, a participant in Protect’s “Partners” program, or whether you’re simply visiting this website. By using any of Protect’s Services, or by dealing with a merchant using Protect’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Protect Terms of Service.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

2. Information from customers

What information do we collect from customers and why?

When do we collect this information?

When and why do we share this information with third parties?

3. Information from partners

Partners are individuals or businesses that have agreed to the terms of the Protect Partner Program to work with Protect to promote the Services by (a) referring clients to Protect; (b)developing Protect store themes for merchant use; or (c) developing apps using the Protect Application Interface (API) for merchant use.

What information do we collect from partners and why?

When do we collect this information?

When and why do we share this information with third parties?

4. Information from Protect website visitors and support users

What information do we collect and why?

We use this information to verify your account, to provide and enhance our Services (including supporting or servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

5. Information from cookies and similar tracking technologies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why does Protect use cookies and similar tracking technology?

6. For how long do we retain your personal information?

7. What we don’t do with your personal information

8. How do we keep your personal information secure?

9. Residents of the European Economic Area (“EEA”)

Protect works with merchants and users around the world, including in the EEA. As part of our service, we may transfer your personal information to other regions, including the United States. In order to ensure that your information is protected when transferred out of the EEA, Protect relies on the EU-U.S. Privacy Shield (described in more detail below), as well as inter-company agreements between our various affiliates that may process your information on behalf of Protect.

If you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, port to another service provider, or object to certain uses of your personal data. If you are a merchant, a partner, a visitor of Protect’s websites, or a user of Protect’s support services and wish to exercise these rights, please reach out to us using the contact information below. If you are a customer of a merchant who uses Protect’s platform and wish to exercise these rights, please contact the merchants you interacted with directly -- we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.

Additionally, if you are located in the EEA, we note that we are generally processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above, unless we are required by law to obtain your consent for a particular processing operation. In particular we process your personal data to pursue the following legitimate interests, either for ourselves, our merchants, our partners, or other third parties (including our merchants’ customers):

When we process personal information to pursue these legitimate interests, we do so where we believe the nature of the processing, the information being processed, and the technical and organisational measures employed to protect that information can help mitigate the risks to the data subject.

10. How do we protect your personal information across borders?

While Protect is a German company, we provide services to individuals and our technology processes data from users around the world. Accordingly, Protect may transmit your personal information outside of the country, state, or province in which you are located.

11. Control over and access to your personal information

In the course of offering our services, Protect uses a number of machine learning algorithms and forms of automated decision-making. For example, we use automated decision-making: to prevent risk and fraud by merchants; to help merchants avoid fraudulent transactions from their customers; to personalize merchants’ experience when they use our admin and app store; and to determine eligibility for certain services.

Most of these algorithms (excluding the personalization features and a subset of customer risk/fraud screening, discussed in more detail below) are not fully automated and include some human intervention (for example, customer risk and fraud scores are provided to merchants, who must intentionally decide how to act on them). Our personalization algorithms are fully automated, but only affect display features like how apps in the app store are presented to you. Similarly, we have a small subset of fully automated fraud screening blacklists, which, if we believe a transaction was made using stolen or fraudulent payment information, may stop a customer from completing a transaction--but only for a period of between a few hours and a few days.

12. Control over and access to your personal information

Protect understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a merchant or a partner, you can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit Protect’s websites or use our support services, please contact us to make the required changes. If you are a merchant’s customer and wish to exercise these rights, please contact the merchants you interacted with directly -- we serve as a processor on their behalf, and can only forward your request to them to allow them to respond. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly. Additionally, if you would like to have your personal information erased, please use "Delete Account" feature of the shop's "My Content" section.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how Protect processes your personal data, please contact Protect by email at or by using the contact details below:

Protect Software GmbH
Attn: Chief Privacy Officer
Bronnerstr. 7
44141 Dortmund